17track package tracking

Overview

17track package tracking is an OpenClaw skill that integrates with the 17TRACK Tracking API. It lets you register tracking numbers, sync their status, and maintain a local tracking database so you can build repeatable monitoring workflows. The skill is built around the official API and adds local persistence so you can manage many tracking numbers over time. It supports both on demand refresh and scheduled sync, and it can integrate with webhook notifications for updates.

What This Skill Is Good For

Use this skill when you need programmatic visibility into shipment status. It is useful for logistics dashboards, customer support workflows, and operations teams that need to monitor multiple carriers in one place. Because it stores data locally, it is good for recurring automation that periodically refreshes tracking state and generates reports.

Requirements and Authentication

The skill requires a 17TRACK API token. The token is provided in the API request header, and the API expects JSON payloads for tracking number registration and status queries. The skill configuration includes environment variables for the API token, a webhook secret, and the data directory for the local database.

The OpenClaw documentation recommends setting the token and data path as environment variables so they are not hard coded. It also notes that the skill uses a local SQLite database to store tracking numbers and status updates.

Local Storage and Data Model

The skill maintains a local SQLite database. This database stores tracking numbers, carriers, and the latest status. Keeping a local database makes it possible to:

• Refresh only the records you care about.
• Run reports without calling the API for every query.
• Maintain historical status data for auditing or debugging.

The database path can be configured, and you should ensure it is backed up if the tracking data is important to your workflow.

Core Commands

The skill exposes a set of commands that map to the main workflows in 17TRACK:

• status: Shows current status of the skill and API configuration.
• account info: Returns information about API quota and account settings.
• add: Registers one or more tracking numbers with 17TRACK.
• list: Lists tracking numbers from the local database, often with filter options.
• remove: Removes a tracking number from the local database.
• refresh: Pulls the latest status for registered tracking numbers and updates local records.
• webhook: Verifies or processes webhook payloads for updates.

These commands let you control the full lifecycle: register, monitor, and clean up tracking numbers.

API Workflow and Limits

The 17TRACK API requires that you register tracking numbers before you can query their status. Registration happens via the API with a JSON payload and the API token in the header. The API allows batch registration, but there are limits on the number of tracking numbers per request. The API documentation also defines rate limits, including a per second request cap. The OpenClaw skill is designed to respect these limits by using local storage and by allowing scheduled sync rather than constant polling.

The API provides a set of status categories and sub status codes that represent shipment stages. These include states like in transit, delivered, and failed, along with more specific sub statuses such as pickup, customs, arrival, and delivery attempts. The skill stores these states in the local database so you can filter and report by state.

Scheduled Sync and Webhooks

A key design of this skill is balancing polling and webhooks. Scheduled refresh pulls updates for registered numbers at a fixed cadence. Webhooks allow the 17TRACK system to push updates to your endpoint. The OpenClaw documentation includes configuration for webhook verification with a secret, which helps ensure only trusted updates are stored.

For a basic setup, you can run a scheduled refresh job (for example every few hours) and use webhooks as a secondary channel for timely updates. This reduces API usage while still keeping data fresh.

Typical Workflows

A typical workflow is to add tracking numbers as orders are created, then run a refresh on a schedule. The refresh updates the local database, and your reporting system reads from the database to build dashboards or send alerts. When a package is delivered, you can remove it from the local list to keep the data set focused.

Another workflow is customer support. A support agent can query the local database to see the latest state for a tracking number, without hitting the API. If the status is stale, run a refresh for that specific number to update it.

Data Handling and Safety

The skill uses a local database and API tokens. Keep the API token secure, and treat the database as operational data. Use file permissions to prevent unauthorized access to the database, and avoid logging sensitive tracking data in public logs. If your workflow includes webhooks, verify signatures to avoid malicious updates.

Troubleshooting Tips

• If API calls fail, verify that the token is valid and placed in the correct header.
• If tracking numbers do not update, confirm that they were registered successfully.
• If refresh hits rate limits, slow down the schedule or reduce batch sizes.
• If webhook verification fails, check the secret configuration and payload format.

Summary

17track package tracking provides a structured integration with the 17TRACK Tracking API. It combines API registration and status sync with a local SQLite database so you can manage tracking numbers over time. With scheduled refresh, webhook verification, and a clear command set, it is a strong foundation for shipment monitoring and reporting workflows.

API Headers and Batch Size

The 17TRACK API expects a token header on requests, and the registration endpoint supports batching multiple tracking numbers in a single call. The API documentation specifies a maximum batch size and a per second rate limit, which is important if you are adding or refreshing many numbers. Use these limits to size your batches and schedule sync jobs.